Diptanks (South West) Limited (“We”) are committed to protecting and respecting your privacy. We are a UK hosted website and run in accordance with the requirements of the UK Data Protection Act of 1998 and General Data Protection Regulation (GDPR) of 2018.

This policy (together with our Terms and Conditions) sets out the basis on which personal data we collect from you will be used. Please read through this policy carefully to understand how we will treat your data.

For the purpose of the above regulations, the data controller is Diptanks (South West) Limited (company number 12877173) whose registered office is at 2 Drake House, Cook Way, Taunton, TA2 6BJ.

What personal data do we collect and why?
One of the purposes of our website is to inform you of who we are and what we do. We collect and use personal data (including name, address, telephone number, email and IP addresses) to better provide you with the required services, or information. In the case of IP addresses, these are collected to give the optimum browsing experience of the products and services available in your geographic region.

If at any time you wish us to stop using your information for any or all of the above purposes, please contact us at info@diptanks.co.uk. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.

How do we use your personal data?
We use information about you in the following ways:

To process orders that you have submitted to us.
To provide you with products and services.
To comply with our contractual obligations we have with you.
To help us identify you.
To enable us to review, develop and improve the website and services.
To provide customer care, including responding to your requests if you contact us with a query.
To administer accounts, process payments and keep track of billing and payments.
To detect fraud and to make sure what you have told us is correct.
To carry out marketing and statistical analysis.
To notify you about changes to our website and services.
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us at info@diptanks.co.uk

Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes. We may pass on your personal data to third parties for the provision of services on our behalf (for example to process your payment), and to our courier companies, where you have given your consent in advance. On our websites, we may have links to other websites or you may be referred to our website through a link from another website. We also use trusted partners to help us analyse the personal data we collect.

Whilst we cannot be responsible for the privacy policies and practices of third party websites, we take reasonable measures to ensure that our partners have appropriate data protection measures in place and therefore that they are compliant with GDPR. We recommend that you check the privacy policy of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website. Please contact the owner or operator of such website if you have any concerns or questions.

Why do we use cookies?
We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website.

Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.

Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies, which are stored on your computer for longer.

How are third party cookies used?
For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or, links to, YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

How do I reject and delete cookies?
You can choose to reject or block the cookies set by Diptanks (South West) Limited or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org – opens in new window for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

Your Rights
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

If you stop us from processing your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our goods or services to you.

You have the right to receive from us your personal data that we hold if you make the request. Please contact us at info@diptanks.co.uk

You have the right to ask us not to process your personal data for marketing purposes. We will not contact you for marketing purposes unless you have given us your prior consent.